The key commitments will be to address incoming phone calls or chats together with generate outgoing phone calls off Federal Student Help (FSA) Financing Servicing
Maximus is currently looking Customer care Agencies to help with the newest Agency out-of Knowledge. To arrange you because of it character, Maximus provides repaid, full studies and this guarantees the employees take care of for every caller that have the best degrees of studies and you can reliability.
Working arrangements: Can sit in seven weeks of training (Remotely – from your home), Monday-Friday, 8am-4:30pm CT. No time off are let while in the training. Through to completion of coaching your projects agenda is allotted to you.
- Respond to inbound phone calls, e-emails or chats while making outbound phone calls from Government College student Help (FSA) Financing Upkeep
- Respond to issues and you can notate accounts out-of guidance considering and actions drawn responding to the people concerns
- Build outbound calls to follow up with users so you’re able to describe advice or render membership condition
- Techniques Credit Bureau Desires utilizing founded procedure and functions
- Assistance Get in touch with Center requirement plus departmental and you will business policies and functions
- Use the views device supply and discovered positive opinions into the telephone call top quality and you will company opportunities
- Utilize offered possibilities, knowledgebase, and you may fundamental tech particularly mobile, e-post, and you will browser to respond to questions and you will carry out business requirements
- Recommend escalated calls or questions to help you compatible levels as needed
- Techniques demands received thru standard communication and you can notate membership away from strategies taken in a reaction to people demands
Work and you may continued a job was contingent on obtaining and you may keeping a beneficial clearance. Finally suitability determination is the sole discretion of your own Agencies off Studies.
As 1975, Maximus has actually operated less than its founding purpose regarding Providing Authorities Serve individuals®, helping owners internationally to help you successfully build relationships the governments at all accounts and you can around the many different health and people services software. Having whenever 31,100000 teams in the world, Maximus try a proud mate to bodies providers regarding the Joined States, Australian continent, Canada, Saudi Arabia, Singapore and Uk. Release your career that have Maximus by way of our dynamic customers provider facilities.
Effective army solution players, their spouses, and experienced applicants commonly embody new core competencies MAXIMUS deems essential and you can offer a resiliency and you can credibility you to definitely considerably advances all of our workforce. We know your specific feel and you may event, and wish to present a job road that enables one continue and come up with a positive change for the country. We have been pleased with the connections to teams dedicated to helping veterans as well as their family members. When you’re transitioning out of military so you’re able to civil lifetime, has previous service, was a retired veteran or a person in brand new National Shield or Reserves, otherwise a partner out-of a dynamic army services user, i have tricky and you can fulfilling community possibilities available for you. A committed and you can varied associates is our very own primary financing. MAXIMUS brings equal job opportunities to all qualified individuals versus admiration so you can competition, color, faith, intercourse, intimate direction, gender term, national resource, safe veteran position or disabled status.
MAXIMUS is actually an enthusiastic Affirmative action/Equal Possibility Employer
Because a prominent proper partner so you’re able to governments throughout the world, Maximus support improve the beginning out of personal services in the midst of complex tech, fitness, monetary payday loan no credit check Lafayette, environmental, and you may public pressures. Which have a-deep knowledge of program provider birth, acute information you to definitely get to functional excellence, and you may an intensive attention to the requirements of individuals becoming offered, all of our professionals improve the newest vital objectives of our own partners. Maximus delivers innovative team processes administration, impactful contacting functions, and you will technology choice that provides increased outcomes for anyone and higher amounts of output and you may results out-of authorities-sponsored apps.